Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. We offer free shipping on all of our orders and estimate a 2 - 4 week delivery time for most of our items shipped.
Instead of exchanging a product, why not contact us for a full refund. If you ever have a reason to make an exchange, kindly shoot us a message here with relevant pictures to bolster your claim, and we will pay you your money back in full. Once you are satisfied, you can recycle the product or donate it to a local charity.
Yes! However, we are only able to cancel orders within the first 12 hours after the order is placed. After that, the order has most likely been processed and is preparing for shipment or has been shipped. Once this takes effect, it's out of our hands. We apologize for any inconvenience this may cause, but we pride ourselves on prompt service, and this includes getting your orders out as fast as possible.
We are so sorry to hear that your order arrived in less than pristine condition! Please let us make it right. Our customer service team will be more than happy to assist with processing a replacement order or issuing a refund. You may contact us here with full details of the order.
We are so sorry for any inconvenience this has caused. Our customer service team is here to help make things right. Please Contact us with full details to enable us to get you your goods as soon as possible.
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